GENERAL CONDITIONS

1. The client accepts that SUNNY SMILE TRAVEL AGENCY documents in the form of faxes, e-mails, vouchers and invoices form the basis of our contract for the reservation. It is imperative that you check them to avoid any misunderstanding. Client must advise SUNNY SMILE TRAVEL AGENCY if written confirmation has not been received.
2. Twin/Double rooms - Please specify when requesting a room for two people if a twin room (two beds) or a double room (one large bed) is preferred.
3. Trade fairs, Conventions and Festivals - When availability is limited due to trade fairs, conventions and festivals, our normal rates are not applicable and higher rates will apply.
4. Such periods are shown for each city, but hotel availability may be affected also by in-house conferences. However, in other areas, confirmation may take more time and rates may be higher than rack rate

 5. If the traveler wishes to alter his/ her stay directly with the hotel, SUNNY SMILE TRAVEL AGENCY should be contacted immediately in order not to be charged rack rate.
7. SUNNY SMILE TRAVEL AGENCY reserves the right to amend prices due to currency fluctuations or Governmental action. However, once a booking has been confirmed, the price is guaranteed regardless of any currency fluctuations.
8. In the very unlikely event that the confirmed hotel cannot provide the booked accommodation, the client accepts that it is the hotel’s responsibility to find an alternative hotel of at least similar standard and provide transportation as appropriate to this alternative hotel. SUNNY SMILE TRAVEL AGENCY makes every precaution to ensure hotels are professionally managed so that any such occurrence is exceptionally rare. SUNNY SMILE TRAVEL AGENCY shall have no liability in respect of any other costs, losses or damages existing out of or in connection with a relocation of accommodation since such relocation is outside the control of SUNNY SMILE TRAVEL AGENCY.
9. SUNNY SMILE TRAVEL AGENCY is not responsible for any accident, loss, detention, annoyance, delay and expense due to quarantine, strikes, any other event of force majeure, failure of any other means of conveyance, to arrive and depart as scheduled, disturbances, government restrictions or regulations, discontinuance or change in transit or hotel services and other causes over which SUNNY SMILE TRAVEL AGENCY has no control.
10. Baggage and all personal belongings are at the owner’s risk. The contract and conditions stated here, in use by the companies in the countries in which the reservations are sold to the general public, shall constitute the contract between those companies and the purchaser /traveler only and shall have no bearing on SUNNY SMILE TRAVEL AGENCY unless otherwise agreed.

RESERVATION PROCEDURES

Reservations can be made by fax, e-mail, or on our web site at  www.sunnysmile.gr
All rates are quoted in Local currency.
Only when the booking status is showing ‘accepted’ have we confirmed your booking.
All rates are net, non-commissionable, per room, per night and inclusive of all applicable local taxes.
All dates are in format dd/mm/yyyy.

NON-CONTRACTED HOTEL RESERVATIONS

SUNNY SMILE TRAVEL AGENCY will be pleased to handle any reservations for hotels not listed in this site.
Rates for hotels not listed in our tariff (non-contracted Hotels) may exceed prevailing rack rates due to service charges levied to cover expenses incurred. We are unable to process any refund requests for cases where the rate exceed the rack rate or where client cancelled directly.

PRICES

All prices are in Euro.
Fair or Exhibition and Special Events prices could be higher than the rack rates.
All rates are per night and include VAT and hotel service charges.
All prices are quoted on BB basis unless something else is mentioned.
For groups we can offer you competitive prices

VALIDITY OF PRICES

All prices are subject to change without previous notice due to changes in hotel tariffs, government taxes, etc.

BLACK-OUT PERIODS

During Fairs/Exhibitions and special events, the prices published in our system may not apply and could be higher than the rack rates. We will notify you at the time of booking.

PAYMENT PROCEDURES

All reservations are subject to pre-payment in full prior to the client's arrival date unless other credit terms have been established and approved by SUNNY SMILE TRAVEL AGENCY.
For bookings regarding groups payment conditions will be informed.
For bookings during Special Events pre-payment of the total amount is required.

BANK INFORMATION

All wire transfers should be sent to:

BANK: National Bank of Greece , Glyfada Branch

Swift: ETHNGRAA

Account Euro.:121/47042233

IBAN: GR0701101210000012147042233

Beneficiary  : SUNNY SMILE LTD

CANCELLATIONS

Cancellation deadline is indicated in our system and the booking confirmation sheet.
For all cancelled bookings received on time there is no charge. Please make sure that you have also received by fax a written cancellation confirmation, otherwise no cancellation is considered to be confirmed.
For all cancelled bookings received after the mentioned deadline, a cancellation  fee will result. This might be up to 100% of the total amount depending on the hotel's policy.
In case of a cancellation during special events a 100% penalty on the total amount will apply.
Once a reservation is reconfirmed all cancellation penalties apply.
Cancellations notified directly to the hotel will not be effective

EARLY CHECK-OUT

Hotels reserve the right to impose a service charge for early check out. All charges will be paid on the spot.

REFUNDS

Any claims for refunds must be submitted to SUNNY SMILE TRAVEL AGENCY in writing within 15 days of completion of travel. Documented evidence to sustain a claim must be forwarded to SUNNY SMILE TRAVEL AGENCY along with your refund request.
SUNNY SMILE TRAVEL AGENCY  will not accept any refund request if a client cancelled a hotel/service directly and failed to obtain the following information:
(1) Voucher duly marked
(2) Check out bill

VOUCHERS

All vouchers issued by our OFFICE
Issuance of a voucher means acceptance of all above mentioned terms and conditions.

COMPLAINTS

Any complaint about the booking service must be notified to SUNNY SMILE TRAVEL AGENCY in writing or by email as soon as possible. Any complaint regarding the travel arrangements must be brought to the attention of the local supplier’s as early as possible during the stay of the passenger and a copy should be given to SUNNY SMILE TRAVEL AGENCY.

GENERAL INFORMATION

Rates for Sightseeing Tours, Transfers, Rent a car and other services not listed in this tariff are available on request

RESPONSIBILITY AND LIABILITY

SUNNY SMILE TRAVEL AGENCY is not responsible, nor liable, for any damage, loss or injury caused to any passenger by any of SUNNY SMILE TRAVEL AGENCY suppliers. Any additional expenses incurred by the passenger(s) as a result of overbooking of any of SUNNY SMILE TRAVEL AGENCY supplier are the sole responsibility of the passenger(s). Nonetheless, SUNNY SMILE TRAVEL AGENCY will do it's utmost to re-protect the clients.
SUNNY SMILE TRAVEL AGENCY does not operate, nor own or control any means of transportation. Therefore, SUNNY SMILE TRAVEL AGENCY  cannot assume any liability in case of injury, loss, damage, delay or accident.

MODIFICATIONS OF THESE TERMS AND CONDITIONS

SUNNY SMILETRAVEL AGENCY reserves the right to modify these Terms and Conditions at any time without any prior notice. Users are responsible for regularly reviewing these terms and conditions.
Continued use of this Web site following any such changes shall constitute the user’s acceptance of such changes.

CONFIDENTIALITY

The information contained within this Internet site, regarding tariff and other matter concerning the business practices and pricing policies of SUNNY SMILE TRAVEL AGENCY, is confidential and extended to clients only.
You are kindly requested to read carefully the following terms and conditions.

CANCELLATION CONDITIONS

Cancellation deadline is indicated next to each hotel price (“D/L”, in working days before client’s arrival, until 17:00 hours local time), unless otherwise specified on our booking confirmation.
Reservations will be automatically cancelled by the timelimit date and time (17:00), unless voucher has been issued.

OUT OF SPECIAL EVENT PERIOD

Any confirmed-booking cancellations that are received after the above mentioned deadlines will result in one overnight cancellation fee plus one way transfer (if any) and the value of any services arranged for the first day of the clients stay.

In case of early check out or Non-Show, the total cost of the nights / services booked will be invoiced, unless the Hotelier / Supplier has accepted and signed differently. Refunds are ONLY possible upon presentation of this Hoteliers / Suppliers confirmation.

DURING SPECIAL EVENT PERIOD

All requests will be confirmed with an option date. You must reconfirm and prepay the booking in question prior the option date, otherwise the booking will be cancelled automatically. In case of a cancellation after we receive your reconfirmation, a 100% penalty on the total amount will apply.

During special events a minimum stay is usually required. You will be advised accordingly by the time of confirmation.

For 1 and 2 above in chapter “PAYMENT CONDITIONS” and if payment is not performed within the defined time limits, the booking will be cancelled automatically without any further notice.

CANCELLATIONS FOR GREEK HOTELS

G.N.T.O. (E.O.T.) permits hotels to charge up to 100% of the whole stay reserved for any accommodation nights not used no matter the reasons or circumstances.
You are kindly requested to inform your clients before issuing the Voucher. We remind you that any refund is possible only through written approval and authorization of the Hotelier

CONCERNING FAIRS AND SPECIAL EVENTS

Limitations apply, depending on the occasion

CREDIT CARDS

The majority of the hotels, internationally, have established a policy to request the clients’ credit cards as a guarantee for the payment of their EXTRAS. You are kindly requested to inform your clients that they should be very careful and check the bills before signing them and not to accept, under any circumstances, charges for prepaid services described on their vouchers

CLAIMS

Any problems that may occur during the passenger’s stay must be reported immediately to SUNNY SMILE TRAVEL AGENCY, in order for us to try our best and fix, where possible, the problem.
All claims must be reported during the passenger’s stay to the person in charge, in writing and in every possible detail, a copy of which should be given to SUNNY SMILE TRAVEL AGENCY the soonest. All claims will be carefully examined and answered within a reasonable period of time.

CONTACT INFORMATION

Our office is open:
From Monday to Friday from 10:00 – 18.00 (GMT+2)
Phone: +30-210-8946880
Fax: +30-210-8946879